Privacy Policy
Last updated: 3 September 2026
J&B Pro Access respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect personal information when you visit or use jbproaccess.co.uk, contact us through the website or request information about our scaffolding and access services.
1. Who We Are
For the purposes of this Privacy Policy, the organisation responsible for your personal information is:
J&B Pro Access
Website: jbproaccess.co.uk
Email: Info@jbproaccess.co.uk
Telephone: 01277 549 047
2. Information We May Collect
When you use our website or contact us, we may collect personal information such as:
- your name;
- email address;
- telephone number;
- postcode;
- details of the scaffolding or access service you are interested in;
- information contained in your message or enquiry;
- any other information you choose to provide to us.
We may also collect certain technical information automatically when you visit our website, such as your IP address, browser type, device information, pages visited and general website usage information.
3. How We Collect Your Information
We may collect personal information when you:
- submit an enquiry through our contact form;
- request a quotation;
- contact us by email or telephone;
- communicate with us about our services;
- browse or interact with our website.
Our website contact form allows visitors to provide information including their name, email address, phone number, postcode, the service they require and a message.
4. How We Use Your Information
We may use the information we collect to:
- respond to your enquiries;
- provide information about our scaffolding services;
- prepare or discuss quotations;
- arrange surveys, site visits or services;
- communicate with you about your enquiry or project;
- provide and manage our services;
- maintain and improve our website;
- monitor website performance and security;
- prevent fraud, misuse or other unlawful activity;
- comply with legal and regulatory obligations.
We will only use your personal information where we have a lawful basis for doing so.
5. Legal Basis for Processing
Depending on the circumstances, we may process your personal information because:
- it is necessary to respond to your enquiry or take steps at your request before entering into a contract;
- it is necessary for the performance of a contract with you;
- we have a legitimate interest in operating and improving our business and website;
- we are required to comply with a legal or regulatory obligation;
- you have provided consent where consent is required.
Where we rely on consent, you may withdraw that consent at any time.
6. Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share relevant information with trusted service providers where this is necessary to operate our business, website or provide services to you.
These may include:
- website hosting and technical service providers;
- email and communication providers;
- website security providers;
- IT and software service providers;
- professional advisers;
- legal or regulatory authorities where we are required to do so.
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.
7. Website Cookies
Our website may use cookies and similar technologies.
Cookies are small text files stored on your device that can help websites operate correctly, remember preferences, understand how visitors use the website and improve the user experience.
Some cookies may be essential for the operation and security of the website, while others may be used for analytics or other purposes.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can also manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.
8. Analytics and Website Technologies
We may use analytics or similar technologies to understand how visitors use our website, identify technical problems and improve website performance.
Where such services are used, they may collect information such as your IP address, device type, browser information, pages visited and general usage data.
Any third-party analytics or technology provider used on the website may process information in accordance with its own privacy policy.
9. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information from unauthorised access, accidental loss, misuse, alteration or disclosure.
However, no website, email transmission or online system can be guaranteed to be completely secure.
You should avoid sending unnecessary sensitive or confidential information through website enquiry forms or ordinary email.
10. How Long We Keep Your Information
We will only keep your personal information for as long as reasonably necessary for the purposes for which it was collected.
The length of time information is retained may depend on the nature of your enquiry, whether you become a customer, our legal and accounting obligations and any need to resolve disputes or enforce agreements.
When information is no longer required, it will be securely deleted or otherwise disposed of where appropriate.
11. Your Data Protection Rights
Under UK data protection law, you may have rights including:
- the right to request access to the personal information we hold about you;
- the right to request correction of inaccurate or incomplete information;
- the right to request deletion of your personal information in certain circumstances;
- the right to request restriction of processing in certain circumstances;
- the right to object to certain processing;
- the right to request data portability where applicable;
- the right to withdraw consent where we rely on consent.
These rights are subject to certain legal conditions and exemptions.
To exercise a data protection right, please contact us using the details below.
12. Marketing Communications
We will not use your personal information for direct marketing where your consent is required unless you have provided that consent.
If you receive marketing communications from us, you can ask us to stop sending them at any time.
You can contact us using the email address provided below.
13. Third-Party Links
Our website may contain links to third-party websites, including social media platforms and other external services.
We are not responsible for the privacy practices, security or content of third-party websites.
When you follow an external link, we recommend checking the privacy policy of the relevant website before providing any personal information.
14. Children's Privacy
Our website is intended for general use and is not specifically directed at children.
We do not knowingly collect personal information from children through the website.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable data protection requirements.
Any changes will be published on this page and the “Last updated” date will be amended accordingly.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
J&B Pro Access
Website: jbproaccess.co.uk
Email: Info@jbproaccess.co.uk
We will endeavour to respond to privacy-related enquiries as soon as reasonably possible.